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Large companies and organisations have been using well-known consultancies for years to optimise their business processes. According to a new report by Datto, this is now also happening more and more in the case of SMEs. SMEs are increasingly using the managed service provider (MSP) as a strategic advisor.

According to a survey of 1,600 MSPs worldwide, MSPs adapt their business models and offer more managed services. More than 80 percent of the respondents indicated that recurring services drive part of their turnover. According to Datto, this indicates that MSPs are also becoming a strategic partner for their SME clients.

Vice President of Business Development Rob Rae states that this is a positive development because MSPs are now responding to the need for advice and support from companies. MSPs are now responding to this by acquiring knowledge about their customers and the specific sector, so that they can give good advice and provide the right services.

This is also reflected in the results of the study. 44 percent of the respondents stated that more than half of their turnover is now generated from recurring services.


In order to be used as a strategic advisor, the portfolio must be expanded with new services. According to the Datto report, MSPs mainly opt for services that are traditionally not linked to longer-term contracts.

For example, MSPs choose to offer Networking as a Service. This allows an SME to keep its IT infrastructure and networks running efficiently. Moreover, according to the research, there is increasing specialisation within certain sectors. This is the second year in a row that health care has been ranked number one.

So there is certainly growth to be seen. As a result, 71 percent of MSPs expect to hire more people over the next twelve months to support growth in managed services.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.