Everything there is to find on tag: Customer experience.
Deloitte and AWS collaborate on fintech and banking services
Deloitte and AWS will jointly develop cloud-based banking services. The partners want to help financial organ...
Tag: Customer experience
Timeline
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Salesforce Genie makes a real-time personalized customer experience possible
During Dreamforce, Salesforce introduced the new solution Salesforce Genie. With Salesforce Genie, the compan...
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Formula 1 uses Salesforce to improve fan experience and sustainability
Last weekend, Formula 1 visited Zandvoort again. It seemed almost impossible that the Netherlands would retur...
Expert Talks
Improve your customer experience with intelligent technology
An excellent omnichannel customer experience is more important than ever. Consumers have become spoiled with ...
ServiceNow integrates Qualtrics Embedded Insights for customer service
ServiceNow and Qualtrics launched a new app that improves the experience of IT and customer service professio...
Accenture acquires Brazilian customer experience firm Experity
Accenture has agreed to purchase Experity, a Brazilian firm working on the provision of customer experience a...
Zendesk acquires Portuguese startup Cleverly for customer service
Zendesk is on track to gain even more customer service capabilities and announced the acquisition of Cleverly...
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Digital consumer turns the world of business on its head
In uncertain times of crisis, consumers expect companies to adapt to new behaviours. Further digital efforts ...
Zendesk introduces a new dashboard for real-time data presentation
Zendesk has recently been offering their clients the ability to track customer service statistics. However, t...
Expert Talks
IT as a catalyst for business: the IT department of the future
In the 4th Industrial Revolution, on the one hand the rapidly changing technological developments are central...