Here you will find all the articles with the tag: Customer experience.
Deloitte and AWS will jointly develop cloud-based banking services. The partners want to help financial organizations introduce digital banking tools and modernize fintech solutions. As part of the partnership, Deloitte is bringing its ConvergePROSPERITY BankingSuite platform to AWS' public clou... Read more
1 year ago
During Dreamforce, Salesforce introduced the new solution Salesforce Genie. With Salesforce Genie, the company is building on the success of Customer 360 and its own Customer Data Platform. Salesforce calls it its biggest innovation within the Salesforce Platform over the past 20 years. At Sales... Read more
2 years ago
Last weekend, Formula 1 visited Zandvoort again. It seemed almost impossible that the Netherlands would return to the racing calendar, but they succeeded. Good to know is that Formula 1 has no regrets about Zandvoort. According to Formula 1, it's an example of how to organize a good event, create a... Read more
2 years ago
Expert talks
An excellent omnichannel customer experience is more important than ever. Consumers have become spoiled with excellent online service levels, making them more demanding. Business customers also see this experience at a consumer level and demand it when they are doing business. It all has to be quic... Read more
2 years ago
ServiceNow and Qualtrics launched a new app that improves the experience of IT and customer service professionals. According to Qualtrics and ServiceNow, About 80 percent of IT professionals waste more than 10 percent of their office hours on finding tech inefficiencies. The stats indicate the ... Read more
2 years ago
Accenture has agreed to purchase Experity, a Brazilian firm working on the provision of customer experience and cloud-based eCommerce services. The terms of the transaction are not public knowledge yet, which is standard during closing conditions of a deal like this. Experity is based in Sao-Pau... Read more
3 years ago
Zendesk is on track to gain even more customer service capabilities and announced the acquisition of Cleverly, an early-stage artificial intelligence startup. The financial terms of the deal are not publicly available at this time. Cleverly's exact funding figures are not public knowledge either... Read more
3 years ago
In uncertain times of crisis, consumers expect companies to adapt to new behaviours. Further digital efforts are often needed to respond to the new demands of customers. During the corona pandemic, the call for further digitalisation is even greater than before. This is according to Salesforce's St... Read more
3 years ago
Zendesk has recently been offering their clients the ability to track customer service statistics. However, they just announced a new product that they are calling Explore Enterprise. It will allow the customers to capture valuable information in real-time and share it with anyone who has proper ac... Read more
4 years ago
Expert talks
In the 4th Industrial Revolution, on the one hand the rapidly changing technological developments are central. On the other hand, changing consumer expectations are central. Customers have access to a range of digital channels that they can access anytime, anywhere. For example, the average consume... Read more
4 years ago
