Tag: Customer experience

Here you will find all the articles with the tag: Customer experience.

ExpertExpert talks Improve your customer experience with intelligent technology

Improve your customer experience with intelligent technology

An excellent omnichannel customer experience is more important than ever. Consumers have become spoiled with excellent online service levels, making them more demanding. Business customers also see this experience at a consumer level and demand it when they are doing business. It all has to be quic... Read more

date3 months ago
Accenture acquires Brazilian customer experience firm Experity

Accenture acquires Brazilian customer experience firm Experity

Accenture has agreed to purchase Experity, a Brazilian firm working on the provision of customer experience and cloud-based eCommerce services. The terms of the transaction are not public knowledge yet, which is standard during closing conditions of a deal like this. Experity is based in Sao-Pau... Read more

date1 year ago
Zendesk acquires Portuguese startup Cleverly for customer service

Zendesk acquires Portuguese startup Cleverly for customer service

Zendesk is on track to gain even more customer service capabilities and announced the acquisition of Cleverly, an early-stage artificial intelligence startup. The financial terms of the deal are not publicly available at this time. Cleverly's exact funding figures are not public knowledge either... Read more

date1 year ago
Digital consumer turns the world of business on its head

Digital consumer turns the world of business on its head

In uncertain times of crisis, consumers expect companies to adapt to new behaviours. Further digital efforts are often needed to respond to the new demands of customers. During the corona pandemic, the call for further digitalisation is even greater than before. This is according to Salesforce's St... Read more

date2 years ago
Zendesk introduces a new dashboard for real-time data presentation

Zendesk introduces a new dashboard for real-time data presentation

Zendesk has recently been offering their clients the ability to track customer service statistics. However, they just announced a new product that they are calling Explore Enterprise. It will allow the customers to capture valuable information in real-time and share it with anyone who has proper ac... Read more

date2 years ago
ExpertExpert talks IT as a catalyst for business: the IT department of the future

IT as a catalyst for business: the IT department of the future

In the 4th Industrial Revolution, on the one hand the rapidly changing technological developments are central. On the other hand, changing consumer expectations are central. Customers have access to a range of digital channels that they can access anytime, anywhere. For example, the average consume... Read more

date3 years ago
VMware has four superpowers to help customers

VMware has four superpowers to help customers

One of the companies in today's technology sector that has an enormous amount of technology to help organisations with their innovation projects is VMware. Combined with the technology from parent company Dell Technologies, the IT vendor calls itself a kind of superhero. This hero has four superpow... Read more

date3 years ago
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